Refund policy

If there’s a problem with a product that you purchased from us, please bring it back to us. We will refund the original purchase amount within 7 days of your purchase for items returned in new condition or are defective. Merchandise returned that appears used may be subject to a restocking fee. Electric bicycles must have less than 15 miles on the odometer, have all the accessories and must be in new condition; may be subject to a restocking fee of up to 15%.

You may also ship an item back to us if it is defective or not to your satisfaction. Ship returns via Ground UPS or insured US Mail (we do not accept CODs). We will refund shipping costs on damaged or incorrect merchandise. Merchandise returned that appears used will be subject to a 10% restocking fee. 

Labor fees, such as custom wheel builds or other services, are non-refundable.